Account Manager

  • Customer Services

Account Manager

Job advert

A fantastic opportunity has become available for an Account Manager to join our successful Customer Services team. eTeach offers a competitive salary, 22 days holiday (rising with service) and a realistic and achievable commission scheme.

 

Job Title: Customer Service Account Manager

Reporting to: Customer Services Director

Location: Camberley

Salary: £21,000 - £25,000 per annum, plus Commission (OTE £30,000+)

 

Do you have excellent communication skills and a high level of motivation and drive? If so, this could be the perfect role for you!

 

Established since 2001, the eTeach Group leads the way in education recruitment, by providing a continuum of brands and services to meet the needs of today’s ever-changing education recruitment landscape.

 

Eteach.com and FEJobs.com are the UK’s leading online education recruitment websites for schools and further education colleges. The websites are where schools and colleges post jobs and teachers, lecturers and support staff apply for them.

With over 1.7 million registered candidates and over 1 million web visits each month, the group websites are an established and effective online education recruitment solution, attracting the very best staff to teaching establishments up and down the UK.

 

The Role summary

To retain and grow a portfolio of existing customers. Developing strong relationships and ensuring that eTeach is the first choice for education recruitment

 

Key Objectives/Main Areas of responsibility

 

Customer Care

  • To deliver exceptional customer service to all portfolio customers, to provide a 1st tier support resolution where possible.
  • To retain the existing business and deliver incremental growth through up selling and expanding existing groups.
  • To manage the daily job checks to ensure the best candidate journey and standards. Ensuring that the advert is constructed in a way that will maximise the role performance and look for opportunities for enhancing the roles.
  • To deliver a portfolio contact strategy, that reflects the aims and objectives of the customer account. Delivery of strategic account plans where necessary.

Quality Control & Site Usability

  • Communicate and educate all your customers around the eTeach Best Practice Guidelines on Online Recruitment Advertising
  • Ensure the speedy resolution of customer issues, enhancements and opportunities.
  • Liaise and work closely with the marketing team in regards to customer advert, web page designs and enhancements

Personal Management

  • Ensure effective communication with colleagues and manager
  • Work together with all internal and external teams to ensure maximum growth in your area
  • Ensure that regular reporting back to your manager is in an agreed format and time-scale
  • Plan your time effectively and be properly organised

Requirements

Key Requirements

  • Experience of online recruitment advertising an advantage
  • Excellent communication skills with strong business acumen and a high level of personal drive and determination.
  • Accuracy and attention to detail is essential
  • Highly computer literate and proficient in Microsoft Office applications
  • Good understanding of best practice customer care techniques

 

eTeach welcome applications from all suitably qualified individuals regardless of gender, age, race, religious belief, disability or sexual orientation. You must have the right to work and live in the UK.